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A Passion for Service Workshop — May 14, 2008

Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On May 14, 2008 at the Days in Escanaba he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.

On May 14th there will be a morning and afternoon presentation of the seminar (both sessions identical), allowing employers to send half their people in the morning and half in the afternoon.

Your investment is only $79 for one employee, $69 for five or more if you register by April 30th. Late registrations are $89. Call the Delta County Chamber of Commerce at 906-786- 2192 to reserve your spot! Zig Ziglar, America’s number one motivator says:

“...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people and your company will be better off after hearing Bill Drury.”

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